Accessible Seating
Seating is available for patrons with an accessible need and a companion with a 1 to 1 arrangement. Additional companion seating can be purchased in sections nearby but is subject to availability.
Depending on show configuration and production requirements, some sections may not be available for all events.
Canada Life Place does not participate in the Access 2 Card program. Patrons requiring an accessible seat and their companion must purchase a ticket for the event.
Questions about accessible seating and availability?
Call us Monday-Friday between 10am & 2pm at 519-432-8894 or email us at boxoffice@canadalifeplace.com
To learn more about accessible seating for London Knights games click here.
Designated sections as follows:
- Level 100—106W, 115W
- Level 200--207W, 208W, 211W, 217W
- Level 300—304W, GalleryW
Special Needs Contact Information
Canada Life Place has a unique building design that allows full access for guests with special needs and disabilities. Please visit the AM980 Guest Services Desk for more information.
Arena Info
Entrances & Elevators
There are three public elevators available inside the arena at Gate 1 and 4, that provide access between levels. There are two escalators, one located near section 102/103, and one located near section 109/110.
AM980 Guest Services Desk
The AM980 Guest Services Desk is located just inside Gate 1 near Section 110/111. Our staff is pleased to respond to all guest enquiries and suggestions.
Services provided include the following: reuniting lost patrons; transportation information; emergency assistance; hearing assistive devices (for some shows); ticket inquiries; collecting and returning lost and found items; storing wheelchairs/strollers, and arranging wheelchair escorts.
Assistive listening devices are available free of charge at the AM980 Guest Services Desk. A credit card number or photo identification is required as a deposit for these items.
Facilites
All washroom facilities at Canada Life Place are wheelchair accessible. In addition, accessible family services washrooms are located on all levels. Baby change tables are located in the family services washrooms.
Drinking fountains are located throughout Canada Life Place and are all wheelchair accessible.
Hearing Assistance Devices (Assisted Listening Devices) Hearing assistance devices are available free of charge at the AM980 Guest Services Desk for some shows. You will be asked to leave your credit card or photo identification as a deposit.
Service Animals
All service animals are welcomed at Canada Life Place. Please notify your ticket seller at the time of purchase if an aisle seat is required for your service animal.
Concessions
All concession stands are at an accessible height.
Telephones
All public telephones are wheelchair accessible and are equipped with volume controls.
Accessible Parking
Canada Life Place offers Accessible Parking in the City of London parking lot off of King Street. There are TWELVE (12) spots available for every event. It is filled on a first come first served basis. It is recommended to arrive early to secure parking. The parking is close to Gate 2 and Gate 1 for entry.
First Aid Service / Wheelchair Storage
Medical First Responders are present for every event and are available to assist patrons with accessible needs. Once you arrive at a gate, inform your ticket taker that you require a wheelchair and we will assist you to your seat and pick you up after the event. You can also check in at the AM980 Guest Services Desk at Gate 1 and we will gladly get you wheelchair assistance.
Wheelchair/Walker Storage
We will gladly store your Walker/ Wheelchair at the Guest Services during an event to eliminate congestion in the seating areas & vomitory.
Have accessibility concerns? Please contact Event Services at:
- 519-667-5764 OR
- 519-667-5766